Refund and Returns Policy – Techline-Hosting.com

1. Introduction

Thank you for choosing Techline Hosting.
We aim to provide high-quality and reliable game hosting services.
Because our services are digital and provided instantly upon purchase, specific refund conditions apply as outlined below.

2. General Policy

By purchasing or subscribing to any service on Techline-Hosting.com, you agree to this Refund and Returns Policy.

All purchases are final once the service has been activated or delivered, except in cases covered under our refund terms below.

3. Refund Eligibility

We offer refunds only under specific circumstances, as follows:

You may be eligible for a refund if:

The ordered service was not delivered within a reasonable time frame (e.g., server setup failure).
The service did not function as described, and our technical support team was unable to resolve the issue.
You cancel your order before the service is activated or deployed.

Refunds are not available if:

The server or service was successfully delivered and used.
The issue was caused by your own configuration, third-party software, or rule violation.
You have violated our Terms of Service or Acceptable Use Policy.
The request is made after 7 days from the date of purchase.

4. Requesting a Refund

To request a refund, please contact our support team at:
📧 support@techline-hosting.com

Please include:

Your order number
The service purchased
A brief explanation of the issue

Refund requests are usually reviewed within 3–5 business days.
If approved, your refund will be processed automatically to your original payment method.

5. Payment Processors

Refunds for payments made via third-party providers (e.g., PayPal, Stripe) are subject to their respective terms and refund timelines.
Techline Hosting is not responsible for delays caused by external payment gateways.

6. Chargebacks

If you file a chargeback without contacting our support first, we reserve the right to suspend or terminate your account.
We encourage customers to reach out to our support team for resolution before opening a dispute.

7. Cancellations

You can cancel your active hosting service at any time through your account dashboard or by contacting support.
Cancellation does not automatically entitle you to a refund, unless covered under Section 3.

8. Non-Refundable Services

The following services are non-refundable once activated:

Game servers (e.g., Counter-Strike 1.6, Minecraft, etc.)
Domain registrations
Custom configurations or setup fees
Dedicated servers or VPS rentals

9. Changes to This Policy

Techline Hosting reserves the right to update or modify this Refund and Returns Policy at any time to reflect changes in our services or applicable law.